our-guarantee Our Guarantee - Click Basin - Countertop & Cloakroom Basins & Sinks

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Thirty Day NO Quibble Guarantee

Here at clickbasin.co.uk we always strive to ensure customer satisfaction and are 100% certain that you will be delighted with your order and will have no reason to ever want to be parted from it again!!

However in the unlikely event you should want to return an item to us we are pleased to offer all customers 30 days from delivery in which to decide to keep your ordered items or return them to us for a refund.

This is fully in line and beyond all retailers legal obligations to customers under the European Directive on distance selling (Which is incorporated into UK law by the Consumer Protection (Distance Selling) Regulations 2000). The regulations state that our customers have the unconditional right to cancel orders within 7 working days without having to give us a reason. Please note: The '30 working days' start from the day after you receive the goods.

Should you wish to return your items in accordance with this regulation we will provide a full refund for the purchase price of the goods with a deduction of a 10% restocking fee, however the buyer is always responsible for the carriage costs involved in the return of the order.

We will forward your refund within 30 days of us receiving the returned items back to us. In order for us to provide a refund, all goods must be with the original packaging, and in saleable condition. Please see our full terms and conditions for further details.

Please note if any items are damaged or faulty please always e mail us at sales@clickbasin.co.uk within 24 hours to report this matter. Failure to do this will mean we will be unable to rectify, replace or refund for the damaged item. We will be of the understanding that if the item is accepted with a signature of proof of delivery, this is an acceptance that the item (s) are in perfect order and fit for their purpose of use. Please note we will require proof of the damage from a photograph in order to facilitate allowance, exchange or refund of the item.