premium-two-person-delivery-service Premium Two Person Delivery Service

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Premium Two Person Delivery Service

 Here at Clickbasin.co.uk we understand and appreciate how ordering and receiving goods online can be difficult. After listening to our customers, it is clear that there are five main issues that cause people problems:

1. Having to wait weeks for items to be delivered.
2. The difficulty in arranging a suitable delivery day and having to wait in all day for the delivery to be made.
3. The difficulty in getting large, bulky and heavy products to the room you want them in.
4. Poor communication and understanding of when your delivery will be made.
5. The HIGH cost of delivery of goods.
 
Please see below how we have addressed these points to give you peace of mind and a great FREE TWO PERSON delivery service
 
1. Having to wait weeks for items to be delivered. - All items that we offer for sale on the website are IN STOCK and ready for delivery. The goods will be packaged and despatched from our warehouse to our delivery partner within 48 hours of placing the order and will be delivered in most cases - on an agreed date within 7 days of the despatch. If you need the delivery next day, Saturday delivery or quicker than seven days delivery, please call us on 01772 671354 and we can arrange this. Likewise if you have work to be done and want us to store the goods for you for a period of time, again, please call.
 
2. The difficulty in arranging a suitable delivery day and not having to wait in all day for the delivery to be made. - As soon as our delivery partner has received the goods, they will contact you by telephone to arrange an agreed delivery day. These days are normally between Monday and Friday. To help on your planning, 24 - 48 hours before delivery, they will call and confirm a 4 hour delivery slot for the day of delivery. On the day of delivery they will call again one hour prior to the delivery being made to advise that the delivery is on its way.
 
3. The difficulty in getting large, bulky and heavy products to the room you want them in. - The delivery will be made by competent, Customer Focused employees who are used to handling and delivering the kind of products we sell. It is their role and understanding that they will be delivering the items to the room you choose...in a friendly, professional manner.. no ifs, no buts. Before they leave they will present you with a delivery service feedback form - to allow you to rate the service you have received - and also help us improve if required.
 
4. Poor communication and understanding of when your delivery will be made. - Keeping you informed all the way through the process is our main focus. The stages of communication will be as follows:
- Confirmation that your order has been placed - e mailed within 5 minutes of purchase
- Confirmation that we have despatched the goods - e mailed within 48 hours of purchase
- Arrangement of delivery day - Telephone call within 48 hours of despatch
- Arrangement of 4 hour delivery slot for day of delivery - Telephone call  24 - 48 hours before delivery
- Confirmation that delivery is shortlyto be made on day arranged - Telephone call one hour before delivery
- Feedback on the delivery service - Form will be left at time of delivery.
 
-5. The HIGH cost of delivery of goods. -  We offer what we believe to be the best delivery options in the market place and we offer what we believe to be industry only FREE TWO PERSON DELIVERY SERVICE. Other online companies charge up to £49-95 for this service. The following postcodes are subject to a delivery surcharge - this is a true cost to us - we don't make any money from our delivery costs.
IV , KW - £20
HS, ZE, IM - £35
If you place the order through the site, we will call after placing to take the surcharge payment over the telephone.
We can also deliver to BT, JE, GY and offshore postcodes,  please call us on 01772 671354 for specific pricing on these postcodes,
The FREE TWO PERSON delivery service only applies to products purchased from our Oak Bathroom Furniture ranges ( http://www.clickbasin.co.uk/solid-oak-bathroom-cabinets.html ) - but other items from our website can be purchased and delivered at the same time using this service if required.
We hope this explains the benefits of our FREE TWO PERSON DELIVERY SERVICE and gives you a confidence that we will do everything we can to help you with your purchase and subsequent delivery. If you do have any questions prior to ordering please feel free to give us a call on 01772 671354