Updated on Sat 28th March
Dear Clickbasin Customer,
We would like to take this opportunity to write to all our customers and website visitors to keep everyone informed that the team at Clickbasin are working, answering phone calls, e mails and questions about past current and potential future orders – to give you all the confidence that we are still 100% fully open for business and keep things moving in these difficult times.
As challenging as things are, we are carefully managing continued flow of our high quality products and ranges in and out of our warehouse in Preston. All of our suppliers are currently in full production and we hope to maintain the balanced levels of stock that we always try to achieve… giving a confidence that if a product is available and in stock on the website, we will look to pick, pack, despatch and deliver within the normal timescales we have always worked to…however, if you do have any questions or concerns, please call us on 01772 671354
As we are an exclusively online retailer, with no physical showrooms or shop floor staff our team are continuing to work from home and in the offices in our warehouse facility. This helps minimise the exposure risk to both our employees and customers.
We are taking every imaginable step to safeguard our delivery teams and our customers, with arrangements for non-contact delivery options wherever possible. We use a combination of DPD, Royal Mail and Palletways Distribution to deliver all of our orders and if you have concerns about any contact or distancing at time of delivery, arrangements can be made to leave the delivery at your doorstep and, if you do have the COVID-19 virus or symptoms which lead you to believe you have, arrangements can be made for us to hold your order and arrange delivery at a later date that is suitable for you.
The situation we all find ourselves in is very fast moving so can change quickly. With this in mind, we will continue to follow the guidelines and information provided by the UK government and work closely with our Team and suppliers to ensure we continue to offer a safe, speedy shopping experience that all previous customers have learned to expect from Clickbasin. We will continue to update via our social media channels and on the link on our website
Throughout these current times, our focus remains the well-being of our employees and our customers and supporting the wider community
Finally, on behalf of everyone at Clickbasin, we would like to thank all of our hard working team for keeping the business operational in testing circumstances. We also wish to thank all of our past, present and future customers for shopping with us and hope everyone remains healthy and safe during these testing times .