Returns and Refunds Procedure:

At Clickbasin, we fully understand if you wish to return all, or part of your order as it is unsuitable or no longer required. Plans and designs can change!

Please notify us within 30 days of the items being delivered that you wish to return them for whatever reason and we will issue a Returns Number and send Return Instructions by email. Please do not return items without prior authorisation as the Returns Number is necessary for us to process a return . The cost of the return will be covered by the customer.

Please take reasonable care of the items and it would help if you retained the original packaging . The items will need to be returned in the same condition as received.

Should the order be refused on delivery; returned to us as no longer needed then a returns charge of £10.00 will be deducted from the refund for parcel carrier items and £75 will be deducted for Larger Pallet Delivery Items

Once the item is returned to the warehouse, it needs to be checked over and restocked before we will be able to issue a refund and this can take up to 10 days to process